Matrix Seating Systems and Neo Wheelbase are products of Southwest Seating & Rehab Ltd. For a copy of our terms and conditions please call 01823 481100 or email

Our Policies

OUR ETHICAL AND ENVIRONMENTAL POLICIES

Southwest Seating & Rehab Ltd (SWS&R) aims to work as efficiently and in the most ethical way possible. Like all private businesses we must make a profit to remain in business.

However, we feel this must not be done at the needless expense of our environment, our staff and the people and organisations we deal with.

Our Labour Standards Policy Statement can be found here: 

 

WORKING PRACTICES

We offer a fair and trustworthy alternative to our competitors.

We appreciate the trading positions of our suppliers and endeavour to pay them on time and do not aim to profit by malice in any way.

We adhere to all relevant Employment and Health and Safety legislation. We are registered with the MHRA who oversee the regulations concerned with the manufacture and supply of Medical Devices.

We employ people not on the basis of sex, creed, race, beliefs or age, but on the basis of their suitability for the role.

We do not discriminate with a business or individual in anyway and will not work with organisations and individuals that do.

We encourage home/remote working for staff and partners.

ENVIRONMENT

We are determined to limit the effect our actions have on the environment as a company and individuals.

We avoid waste, damaging the environment and use recycled materials where possible whilst encouraging staff, partners and suppliers to take greater responsibility and understanding for their own environment. Where possible we use and encourage the use of fairly traded goods.

We work in partnership with our suppliers and associates to comply with all regulatory requirements at a local, national and European level.


CHARITY SUPPORT

We support a range of charities each year and welcome contact form local charities in need of sponsors.

To find out more, there are many ways you can get in touch - just complete our online form.

 

PRIVACY POLICY

By accessing and using this Site, you hereby agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please exit from this site.

NON-PERSONAL INFORMATION COLLECTED AUTOMATICALLY

When someone visits this website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behavior patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. You can find more information on how cookies are used on this website in the Cookies Policy.

If we do want to collect personally identifiable information through our website, we will be explicit about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

PERSONAL INFORMATION

In order to respond to your enquiries or manage future interactive user functions it may be necessary to ask for personal information such as your name, address, e-mail address and telephone number.

We may use this information to respond to your requests or to contact you via mail, e-mail or phone to inform you of new products, services or promotions that we offer.

If you request a service or submit content to this site or others owned or operated by us, we may need to contact you for additional information required to process or fulfill your request. However, unless compelled by applicable legislation, we will not provide this information to a third party without your permission, except as necessary to process your enquiry or fulfill your requests.

You are entitled to access the personal information that we hold. Email your request to sales@neowheelbase.com

THE PERIOD OF DATA RETENTION

Following completion of your project, we retain your personal data for a 24 month period.  The legal basis of our holding your personal data is for contract administration. If after the 24 month period there is no longer a contractual relationship your data will be removed.

SWS&R will, on its own initiative or at your request, update or erase any erroneous or outdated personal data retained in connection with the operation of this Site.

DATA AMENDMENTS

Upon receiving a request from you to update, correct or amend your personal data held by Southwest Seating & Rehab Ltd, we will make the amendments within a period of 7 days from the date that the request was received.

SECURITY

We are committed to taking appropriate measures designed to keep your data secure.  All computer equipment that contains client information is password or biometrically protected and is regularly scanned for viruses and malware.  Our processes are designed to protect your data from loss, theft, misuse and accidental, unlawful or unauthorised access, disclosure, alteration, use and destruction.

YOUR RIGHTS

Under the General Data Protection Regulations 2018 (GDPR), individuals have significantly strengthened rights to:

  • Obtain details about how their data are processed by an organisation or business

  • Obtain copies of personal data that an organisation holds on them

  • Have incorrect or incomplete data corrected

  • Have their data erased by an organisation where, for example, the organisation has no legitimate reason for retaining the data

  • Obtain their data from an organisation and to have that data transmitted to another organisation (data portability)

  • Object to the processing of their data by an organisation in certain circumstances

  • Not to be subject to (with some exceptions) automated decision making, including profiling.

IN THE EVENT OF A DATA BREACH

Every precaution will be taken to avoid a breach of your data. However, if such a breach should occur, it will be documented, assessed as to its severity and appropriate action taken. The Information Commissioner’s Office (ICO) will be informed and you will be contacted to assist you in taking steps to mitigate the risks to yourself if the breach is deemed sufficiently severe to put you or your identity at risk.

 

CHANGES TO THIS SITE

SWS&R may change access to this site, or any content, at any time with or without notice.